Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Information and Communications
Provider: Service Quality Centre
This module enables the candidate to understand the main concepts underlying digital images and to use an image editing application to enhance images, apply effects, and prepare an image for printing and publishing.
This module enables candidates to use project management software to prepare project plans and monitor projects, including planning and managing time, costs, tasks, and resources.
This module enables the candidate to understand key web publishing concepts and to create, upload, and maintain a web site.
Productivity & Innovation
On completion of this unit, the learner will be able to establish teams, delegate tasks and allocate resources for teams to achieve organizational goals, as well as cultivate open communication and teamwork, and monitor, evaluate and recognise the progress and performance of teams in a managerial role.
Customer Service
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels
This unit covers knowledge and application skills in managing the organisation’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organisation’s level of business excellence, managing improvements for business excellence as well as sustaining business excellence.
On completion of this unit, the learner will have the knowledge and application skills in using a presentation application at an advanced level. The skills include understanding presentation planning and design considerations, and using presentation application advanced features to produce advanced presentation outputs. By the end of the course, learners will be able to create customized and dynam...
On completion of this unit, learners will have the skills required to manage workplace diversity through understanding different functions and diversity, and creating a positive work environment for diverse work teams to leverage on diverse experiences to maximise efficiency and synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications...
On completion of the unit, the learner will be able to understand and apply self awareness techniques and Emotional Intelligence principles such as self confidence, flexibility, conscientiousness and initiative to manage self at the workplace.
The Competency Unit enables an individual to acquire the skills and knowledge to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.
On completion of this unit, you will be able to demonstrate innovation and initiative to initiate and sustain continuous improvement at the workplace while identifying, evaluating and managing risks associated with innovating and taking initiative at an individual level.
Workplace Safety and Health
The course aims to give guidance and practical knowledge in identifying and complying with work processes and work activities where workplace safety and health policies and procedures are applicable and necessary. In addition, the participants will be equipped with technical know-how to develop and implement safe work procedures and practices including risk assessments with regards to legal requir...
The competency unit, “Solve Problems and Make Decisions at Supervisory Level”, is one of the operational competency units under the Analytical, Conceptual and Evaluative (ACE) Skills competency category. The ACE Skills competency category aims to develop the ability to generate feasible, efficient and innovative solutions to solve work problems, enhance productivity and capitalise on new oppor...
Business
Most businesses around the world now support their critical business processes by using IT. This is as true for large multinationals as it is for small and medium enterprises. Businesses also must use a range of electronic methods in the marketing of products and keeping in touch with clients and employees in an efficient and cost effective ways.Knowledge of these systems and integrating them into...
Provider: JAMES COOK AUSTRALIA INSTITUTE OF HIGHER LEARNING PTE. LTD.