Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Wholesale and Retail Trade
Retail Supervisory Management Programme (75 hours) The course is aimed at training supervisory personnel to acquire the fundamental skills and knowledge of effective supervision in retail organizations. Topics covered include: Role of the supervisor in retailing Communication and interpersonal skills Effective leadership Managing time Understanding human behaviour and employee motivation Counsell...
Provider: Singapore Retailers Association
The course will enable participants to understand the principle elements and importance of visual merchandising in order to appeal to the needs of customers. Topics covered include: The strategic significance of visual merchandising The retail environment which includes customers, retail mix, display techniques and effective use of colours and lighting Practical assessment of visual merchandising...
The course will equip retail sales and service personnel with effective retail selling skills so that they can become more confident and professional in service their customers. Topics covered include: Roles and responsibilities of a salesperson Creating a favourable first impression Discovering customers’ needs and wants Creating a desire to buy Handling customers’ objections Dealing with di...