About this Course

Retail Supervisory Management Programme (75 hours) The course is aimed at training supervisory personnel to acquire the fundamental skills and knowledge of effective supervision in retail organizations. Topics covered include: Role of the supervisor in retailing Communication and interpersonal skills Effective leadership Managing time Understanding human behaviour and employee motivation Counselling skills for handling discipline and grievances Problem-solving and decision making for supervisors Training and induction for new trainees Performance appraisal Customer relations in retailing Customer Handling Skills Programme (27 hours) The course aims to equip participants with effective basic retail selling skills so that they can discharge their duties and responsibilities more efficiently and effectively. Topics covered include: Projecting the right image of a sales personnel Roles and responsibilities How to keep and win customers Providing good customer service The effective selling process Dealing with difficult customers and situations Handling complaints Closing the sale suggestive selling

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