About this Course
The course will equip retail sales and service personnel with effective retail selling skills so that they can become more confident and professional in service their customers. Topics covered include: Roles and responsibilities of a salesperson Creating a favourable first impression Discovering customers’ needs and wants Creating a desire to buy Handling customers’ objections Dealing with difficult customers and complaints Winning and keeping customers Closing the sale and suggestive selling
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Course Info
- Course Provider Singapore Retailers Association
- Course Category Business
- Course Price n/a
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