Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
We face a future of increasing complexity, exploding information flows and greater uncertainty. In today's volatile business environment, yesterday is ancient history. Like a game of chess, smart management requires intelligent strategies without unnecessary moves, moves that will cost you in the long run.This course will provide your team with the right strategies and skills to identify opportuni...
Provider: Marketing Institute of Singapore
Everyone works with other people, be it within one’s own team, with other colleagues in different functional groups, with partner organisations and businesses, with contractors and clients. Design Thinking is emerging as an essential 21st century leadership skill because the ability to motivate and influence others to improve outcomes through providing better service, improved products, wo...
Leadership is a function of our personal capabilities – courage, taking responsibility, being proactive, inspiring and involving others. Leaders can be found in many guises and different walks of life.Project managers who help their "clients" (be they internal or external) define the vision and business case of a project go out of their way to deliver the best possible benefits by inspiring and ...
Great companies of today are fueled by passion and purpose. They are financially successful WHILE helping ALL of their stakeholders thrive: the society, their partners, investors, customers and employees alike. These Firms of Endearment create value for their stakeholders and benefit the world through the way they do business—and the market responds.This course walks participants through the ess...
Today's leaders face enormous demands and high expectations. They need to maintain flexibility and focus on accomplishing goals and objectives determined by the stakeholders. If you want to be a highly capable leader, you'll not only need technical competence, but also clear social and organisational competencies.In this two-day New Managers, New Leaders Bootcamp, you will be equipped with the kno...
Marketing is about your customers. Yet, if we were to look at the marketing activities around us, they are organised around resources. The four P's of marketing is a resource-allocation framework that puts the focus on the company, its products or services. Studies show that most customer acquisition efforts bear no fruit, sales promotions are not profitable, and fewer than 10 percent of new produ...
Emotional Intelligence or EQ is a 'must-have' skill for all levels of executives and leaders. It is the cornerstone skill for all management and leadership. It's the key to improving relationships and work performance.By attending this course, participants will uncover their Emotional Intelligence literacy, and be provided with action plans and strategies to improve their EQ competencies through a...
Despite the recognition of the importance of customer centricity, majority of the companies that tried to be customer-centric have failed in the process. What are the driving forces behind the need for customer centricity? What are the strategic advantages of customer centricity? What is the essence of customer centricity? Why is a customer-centric culture so difficult to implement?In this course,...