Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Information and Communications
IT Service Management focuses on best practices in managing IT as a service and in providing the necessary IT support to users. This course will cover ITIL (IT Infrastructure Library) foundation, an international framework of best practices for IT Service Management and how it can be applied in IT support to the users eg. via the Helpdesk. In the course the students are introduced to Service...
Provider: Institute of Systems Science, NUS
On completion of the course, the students would be able to: Learn about the requirements and process for PMI-ACP® certification Learn the 10 Tools and Techniques and 43 Knowledge and Skills areas that constitute the PMI-ACP® Examination Content Outline Understand the Agile Manifesto and Principles Acquire in-depth knowledge of scrum, the most commonly used Agile framework Unde...
Cloud Computing is an important and developing technology and will in time fundamentally change the way we all access and use IT resources . With exciting bundled services from companies such as Amazons EC2, Microsofts Azure, Googles App Engine, Forces SalesForce and open sources solutions such as Ecalyptus, and OpenStack, more small and medium sized organization would want to take advanta...
IT Service Management focuses on best practices in managing IT as a service and in providing the necessary IT support to users. This course will cover ITIL (IT Infrastructure Library) Release, Control and Validation (RCV). Internationally ITIL is the most widely used international framework of best practices for IT Service Management. Students eligible for this course will have already passe...
The programme comprises of a) Two 3-day NICF courses and at least one Leadership & People Management, Business Management or Human Resource course b) 15-week internship
The programme comprises of: a) 5-day NICF - Building Enterprise Applications Using Java EE course and at least one Leadership & People Management, Business Management or Human Resource course b) 16-week internship
Enterprise applications are integral part of an organizations information system, that performs key business functionalities. They are typically built using component-architecture, enabling the distribution of components across the network of computing devices. Key business functionalities are encapsulated in these components to facilitate run-time reuse. Various client applications are then bui...
With the increasing reliance on outsourcing to meet business needs, there is a high demand for IT professionals with the relevant skills to manage outsourced projects. Such skills are vital for ensuring that outsourcing is well aligned to realise an organisations business imperatives. The Singapore Computer Society (SCS), with the support of the Info-Communications Development Authority of Sin...
IT Service Management focuses on best practices in managing IT as a service and in providing the necessary IT support to users. This course will cover ITIL (IT Infrastructure Library) Continual Service Improvement (CSI). Internationally, ITIL is the most widely used international framework of best practices for IT Service Management. Students eligible for this course will have already passed...
IT Service Management focuses on best practices in managing IT as a service and in providing the necessary IT support to users. This course will cover ITIL (IT Infrastructure Library) Operational Support and Analysis. Internationally ITIL is the most widely used international framework of best practices for IT Service Management. Students eligible for this course will have already p...
A successful software development project requires the application of a software development lifecycle. The traditional waterfall software development lifecycle has been used on a wide range of projects. But this model has many drawbacks due to inflexibility to changes and also long development time before any software product is released. Agile practices emphasize flexible development approach...
A business process specialist or analyst has to play a larger role today than merely automating current workflows. As part of the requirements gathering process, he is expected to recommend changes, and perhaps also introduce the appropriate business process management tools and software that will help the organization improve the processes. This course brings together best practices for busines...
The Enterprise Business Analysis (EBA) scope of work requires strategic, process and organization consulting skills. It has become increasingly critical for IT professionals to learn, internalize and practice these skills in their daily work to contribute to their organizations survival and growth. Key activities in EBA include identifying business opportunities, surfacing issues, recommending...