Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Information and Communications
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Communicate organisational communication policies and procedures to staff and monitor their compliance 2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures 3. Promote effective communication among staff taking into account diversity issues...
Leadership and People Management
Productivity & Innovation
Participants will experience and learn to: 1. Analyse issues that affect the achievement of desired goals and outcomes in the macro context 2. Apply Systems Thinking approaches and processes to identify the root causes of non-achievement of desired goals and outcomes and the homeostasis of the organization 3. Use Systems Thinking tools to formulate possible solutions to resolve issues that affect ...
Participants will experience and learn to: 1. Analyse the types of teams required and their value in achieving organisational goals 2. Identify and elect work team members and align roles, responsibilities, objectives and expectations of the work team to organisational goals 3. Communicate the roles, responsibilities, objectives and expectations to the work team and empower team members to accompl...
Workplace Safety and Health
1. Manage Workplace Safety and Health System
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Evaluate personal goals and align them to organisational goals 2. Evaluate personal strengths and weaknesses; develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organisational goals 3. Justify ones role and responsibilities and their contribution towards the achievement of organisatio...
Participants will experience and learn to: 1. Evaluate information gathered from the news media to determine relevant issues and trends that affect the organisation both in the local and global contexts 2. Evaluate the implications of global competitiveness on ones job and organisation 3. Conduct training and development needs analysis using appropriate assessment methods and set learning goals ...
Others
Assess organisation¿s relationship with stakeholders to understand rationale and focus of stakeholder relationship enhancing programs and activities. ¿ Identify and evaluate role in stakeholder relationship enhancing programs and activities to support organisational strategies. ¿ Manage working level relationships with peer stakeholders to support stakeholder relationship enhancing programs and...
Participants will experience and learn: 1. cash flow projections and impact on management of cash flow 2. cash flow assumptions 3. potential issues identified from cash flow reports and recommendations
Customer Service
Refer to attached