About this Course

To provide interested participants with techniques to communicate effectively in English.

This module will help participants to converse with colleagues and strangers over the phone. With understanding of the basic sentence structure, they can project a confident image of themselves when conveying official and personal messages or performing other functions such as writing messages and engaging in simple telephone conversations.

Who Should Attend

Individuals interested in learning techniques for speaking clearly and writing simple messages during telephone communication.

Content

• Making, accepting and declining invitations
  
• Engaging in simple telephone conversations
  
• Getting information and services via the telephone
  
• Conveying oral messages
  
• Understanding types of messages
  
• Following verbal orders and written instructions
  
• Describing daily routines and problems
  
• Describing steps in a sequential process
  

Certification

Participants will be awarded a Certificate of Achievement upon attaining an attendance of at least 75%.

Course Details

Duration : 20 hours

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