HR Measurement and Metrics Workshop

  

About this Course

Introduction

Everyday we hear more about new HR analytics and measurement systems that quantify the hidden costs of employee turnover, enable smarter decisions about compensation and wellness programs, measure engagement and employee attitudes and their linkage to profitability and the like. As HR transitions from a transactional role to a strategic business partner and into the practice of evidence-based HRM, it must closely align to the business strategy so as to directly contribute to the needs of the business. Metrics provide tangible, measurable evidence of this impact, and allows HR to validate their role to upper management while influencing profitability and business efficiency.

This workshop is aimed at providing a basic understanding of the wide range of Human Resources measurements and metrics available to the HR Practitioners to track performances for the HR functions as well as the Strategic Human Resources Plan. It provides glimpses of the practice of Evidence-based HR and paves the way to move to the next level of Human Resources practice from an administrative perspective to a strategic perspective.

This workshop is an accelerated & intense learning workshop. It is segmented into four main sections

i.e. 1. the philosophy underpinning evidence-based HR measurements & metrics;

2. HR CAPS Modeling ('Leading Indicator', 'HR Cluster', 'HR Dimensional Matrix', 'HR Waste', 'HR Risk Index', and a range of other HR modeling techniques covering at least 12 techniques);

3. Measurement issues; and

4. Metrics issues (introducing at least 100+ HR metrics via the 'HR Metrics Game'). Participants will be intensely immersed in at least 3X learning transfers activities/exercises.


Purpose:

The main purpose of this workshop is: Sharing HR measurement and metrics practice & benchmarked insights that could turn into actionable metrics that could assist your Organization to achieve results.


The objectives & benefits of this workshop include:

  • Identifying what metrics currently are in place and if they are effective.


  • Determining if your measurement program presents a viable value proposition for your employees and your Organization.


  • Exploring and discovering what data will be needed to report to measure success against HR strategic objectives.


  • Determining, and creating HR measurements & metrics and what to measure and why.


  • Designing HR modeling tools and designing your HR scorecard to align with business needs.


  • Interpreting the data to gauge the performance of your HR measurement program.


  • Building the metrics business case and communicate the value of metrics to upper management.


  • Translating measurements into actionable business decisions for upper management.


  • Turning metrics into analytics and analytics into strategies.


  • Deciding what metrics are important to your business.


  • Deciphering trends and what they tell you and making informed predictions.

  • Methodology

    This workshop approach from the standpoint of practicing evidence-based HR and as such will delve on ‘theory informing practice’ as well as ‘practice informing theory’. It is likely that new measurements and metrics may be developed within the workshop itself that mirror what are needed according to the DNAs of the Organizations where participants come from. Some highlights of this workshop include:

  • Applicable industry and practice examples.

  • Hands-on interactive exercises and role plays.

  • Simulation.

  • Group discussions.

  • Case studies.

  • Who should attend

    This workshop provides many learning, practicing and insightful opportunities about Evidence-based HR practices particularly in the focus area on HR measurements & metrics and would be essential to those responsible for implementing strategic HRM and Evidence-based HRM including:

    HR & Non HR directors, managers, officers and executives who deal or are responsible for measurement & metric-based approaches to Organization efficiency & effectiveness performance.


    Trainer

    Billy C H Teoh has over 34 years of managerial & senior management experiences working in sales, local government, manufacturing, process engineering, international management, education, consulting, Organization development, training & development, coaching and human resources management in a wide range of industries including FMCG, electronics, heavy industries, finance & banking, etc. His consulting, assessment, training & development, and coaching work covered clients and/or participants from practically every department of government, MNCs, commercial firms, banking, and even those from the Big 4 from the Asian region and across the globe.

    Billy has carried out specialized consultancy projects and conducted many training programs/ workshops/international conferences both domestically and internationally for local, multinational & public listed companies, government, other consultancies/providers, and international companies. He has done work in Hong Kong, China, and the ASEAN region. He has spoken, lectured, trained, and/or coach employees from junior to the very senior board level from government, non-governmental, commercial, multinational, global and public listed companies.

    Billy is among others, a Psychometrics Practitioner trained in England and registered with the British Psychological Society UK, a registered & licensed Assessment Center Practitioner,; a Certified Management Consultant and a Chartered Fellow of the Chartered Institute of Personnel & Development, UK. He is also an alumnus & scholarship holder of IATSS Forum, Japan; HRH Duke of Edinburgh Commonwealth Study, Canada; the Asian Institute of Management, Philippines; ICM, UK; Oxford Academy for Oxford Tutorial & Critical Thinking, University of Oxford, England (New College); Psychometrics Centre, Faculty of Social & Political Sciences, University of Cambridge, England (Peterhouse College); Coaching in Medicine & Leadership, Harvard University, USA (Harvard Medical School).


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