Flight Operations Training - Dispatch Resource Management


About this Course

Educate AOC Personnel on the counterpart to Crew Resource Management, which will provide the tools to resolve conflicts and manage threats and errors. Learn about the interperonal relationships and coordination requirements involved in the decision-making and communicaition within the AOC. 

This training focuses on the dispatcher and equips students with tools and insidghts to detect stress and avoid errors commonly made during human interaction. 

The DRM curriculum is designed to help prevent aviation incidents and accidents by improving team performance through cooridnation and communicaiton. 

Case studies are reviewed and aircraft incidents and accidents related to dispatch errors analyzed and discussed.

Target Group

This training is designed for all Airline Operation Control personnel involved in flight operation planning, scheduling, maintenance, ramp operations and other supporting AOC functions.

Entry Requirements

A background in an aviation environment.

Upon Completion

Participants will receive a certificate upon successful completion of the course.


2 days

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