1. Home
  2. Course
  3. Cross Cultural Awareness and Communication Workshop

Cross Cultural Awareness and Communication Workshop

  

About this Course

Commonality of language can sometimes be an impediment instead of an advantage to cross-cultural communication as it disguises the differences of thinking and approach.

On the other hand, when dealing with cultures with obvious ‘differences’ with regards to language, religion, values and behaviours, etc., people seem more ready to accept the need to understand those ‘differences’

Such is the border-less world and globalisation has exaggerated the gap of cultural understanding and communication. Therefore, having an appreciation of cultural diversity can lead to better understanding of our own culture and others’ and more effective cross-cultural communication in all aspects of a very complex world.

This one day program is designed to provide participants to deal with multi-cultural diversity issues in the workplace and to acquire the intercultural communication skills needed in today’s culturally diverse working environment.


Objectives

In this 1-day workshop, participants will be able to (through a progressive case approach):

  • To appreciate what culture is from various approaches.


  • To appreciate cultural diversity and stereotyping so as to avoid faux pas.


  • To understand the significance of cultural awareness and sensitivity in communication


  • To appreciate the impact of cross-cultural awareness and effective communication on business, international relations, social interactions, and practically anything in a complex world.


  • To understand the mechanics of effective communication



    • Outline

    The workshop contents are:

  • Introduction and cultural exploration game


  • Some humorous cross-cultural translation gaffes -Not so funny from a business perspective


  • Concept of Culture

    -What is culture?

    -Some universal aspects of culture

    -Approaches to looking at culture

    -The Iceberg Concept of culture



  • Stereotyping and generalisation

    -Negative connotations

    -Positive twists



  • Communication

    -The mechanics of communication Inter-personal

    -Inter-departmental

    -EQ

    -Barriers



  • Communication styles

    -For every action, there is a reaction

    -Understanding your own style



  • Impact of effective and faulty communication

    -Case studies

  • Cross-cultural communication – affected by differences in:

    -Language

    -Values

    -Beliefs

    -Philosophies

    -Gestures and perception with illustrations

  • Culture clash in communication

    -Case studies

  • Some cultural aspects of selected countries

    -India

    -China

    -Russia

    -Indonesia

    -Philippines

    -Etc

  • Conclusion / Q&A


    Methodology

  • Presentation


  • Anecdotes


  • Case studies


  • Exercises


  • Participants input and sharing



    • Who should attend

    This program is for all HR Managers and Executives, Business Managers and Executives who need to communicate and interact with colleagues within a multi-cultural environment.


    Trainer

    Chan Phak Sung has 20 years of experience in regional start-up and leadership Human Capital Development and Management function in Asia-Pacific for Global MNCs such as Canon, Dell Computer, Sony, Air Products and Chemicals, Informatics, etc. He has also had hands-on experience in business development, customer service, corporate training, consulting, M&A. He left Canon where he held three appointments: Regional HR Director; Regional Innovation & Productivity Supervising Director; and Regional Learning & Development Director.

    Phak Sung is currently a management consultant helping companies to setup their HR functions and infrastructures; merge their policies and practices when they acquire companies; trouble shoot if they have organizational effectiveness issues; and design and deliver training or workshops such as cross-cultural communication, team building, strategic planning and change management, corporate governance and ethics, leadership skills etc.

    He conducted a ten-day series of workshops for the Royal Bhutan Government's Ministries' Heads of HR in strategic planning, strategic staffing, and corporate governance. He was recently the keynote speaker in a forum on Human Capital Analytics in Manila organized by Assessment Analytics International. His topic was Measuring Human Capital Analytics for Business Growth.

    Phak Sung lectured at a local institute in Strategic Planning and Change Management in the graduate diploma and diploma programs in Human Capital Management introducing the first ever Corporate Governance and Ethics program and was the only lecturer for this program. He also lectured on International Human Capital Management and Administrative Management for an Australian university's bachelor's degree programs.

    Phak Sung holds a Bachelor of Arts (Hons) Economics from California State University, USA.


    Rate this course:

    Comments

    Course Rating

    • /5 from users

    Course Enquiry

    Course Info

    Similar Courses Provided By Other Providers