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Coach for Service Performance

  

About this Course

This is a hands-on course where participants will be equipped on how to coach individuals through application of coaching techniques and by leveraging off a coaching methodology to build the team. The learner will practice how to listen deeply and ask questions with insight to better understand the real issues that challenge workplace effectiveness and serving customers and clients; and how to communicate in a productive way towards better workplace performance, including the powerful skill of giving feedback. Program Objectives • Understanding the Role of A Coach In Coaching for Service Performance • How to Be An Effective Coach Through Leveraging the Skills of Listening, Questioning and Feedback. • Prepare Coaching Plans and Monitoring Progress of Coachees

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