Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service service Management
Many organisations have customer satisfaction as a key performance target. It is practically impossible to achieve the “zero-defects” all the time. Things do go wrong at times. Some service failures and customer dissatisfaction is almost inevitable in our real world. If service lapses are almost inevitable, then it is crucial that organisations have proper service recovery strategies to win ov...
Provider: Marketing Institute of Singapore
service Management
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service excellence differently. For some customers it may mean service reliability, for others, it may mean product knowledge; responsiveness or empathy of the staff. Regardless of different customers’ e...
Provider: NEXT U PTE. LTD.
The Service Revolution course is conceptualised to prepare participants with the mindset to adopt service innovation in their work lives, as well as skills to initiate and participate in service innovation projects in their work environments.The course focuses on providing a service innovation process framework for participants to innovating service. Participants will be taught the 4-steps process...