Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
Provider: NTUC LEARNINGHUB PTE. LTD.
Domestic Cleaning
On completion of this module, participant will be able to identify roles, responsibilities and development opportunities in cleaning industry, follow basic environmentally friendly cleaning practices and adhere to basic preventive maintenance cleaning practices
Education and Training
This competency unit includes confirming details of assessment plan with relevant stakeholders, prepare resources, assessment site and tools for assessment, prepare candidate for assessment, conduct assessment according to assessment plan and provide feedback based on review of assessment conducted.
Environmental Cleaning
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Plan to meet internal and external customer requirements Ensure the delivery of quality service Monitor and review customer service
On completion of this module, participant will be equipped with the necessary and relevant knowledge and skill sets in recognizing and differentiating different types of vertical, ceiling and glass surfaces. Participants will be equipped with the skill sets in selecting the appropriate tools and chemicals to clean different types of surfaces.
Human Resource Management Employment and Recruitment
Supervise Teams at Work (SC & SAP)
On completion of this unit, learner will have the knowledge and application skills in managing a security business
Information and Communications
Course Outline Understand key concepts of database development and usage Create a relational database using advanced table creation features and complex relationships between tables Design and use queries to create a table, update, delete and append data. Refine queries using wildcards, parameters and calculations Use controls and subforms to enhance forms and improve functionality Create report ...
Apply advanced text, paragraph, column and table formatting. Convert text to a table and vice versa Work with referencing features like footnotes, endnotes and captions. Create tables of contents, indexes and cross-references Enhance productivity by using fields, forms and templates Apply advanced mail merge techniques and work with automation features like macros Use linking and embedding feature...
For anyone beginning to learn Photoshop, this course will be their ideal starting point. Perfect for working professionals who would like to create their marketing/publicity material, touch-up photographs or prepare their digital images for both printing and the web, this course imparts students with knowledge to plan, design, build and maintain their graphical designs or/and pictures with Adobe P...
Individuals who are interested in learning how to prepare document such as letter and memo professionally Course Outline Using Tables Work with documents and save them in different file formats Choose built-in options such as the 'Help' function to enhance productivity Create and edit small-sized word processing documents that will be ready to share and distrubute Apply different formats to ...
Process and Product Engineering
On completion of this unit, the learner will have the knowledge and be equipped with the application skills in Assess and Control Thermal Stressors and be able to apply them at the workplace.
Productivity & Innovation
Able to identify global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy. Share knowledge and skills to enhance productivity and effectiveness in a diverse workplace.