Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
This course aims to impart the learner with the knowledge and application skills in using web browser and e-mail application in the workplace. The skills include basic operations in searching and navigating web sites; and basic operations in using e-mail application.
Provider: Service Quality Centre
This course aims to impart the learner with the knowledge and application skills in using computers and managing files effectively in their workplace. The skills include managing files and folders, using software to compress and extract files and to protect against virus, and using basic operations for managing documents..
Productivity & Innovation
On completion of this unit, the learner will be able to apply knowledge and life skills such as establishing personal goals and relating them to team goals, managing time effectively, maintain work-life balance, managing stress as well as personal finances to be effective at the workplace
Administration
Customer Service
This course will help you to: Recognise the importance of Service Innovation Generate potential Service Innovation Ideas Evaluate potential Service Innovation ideas Present mock up of Service Innovation Ideas
This unit covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
This standard assessment plan is developed to provide guidelines and assessment materials to Approved Training Organisations (ATOs) who are interested in providing assessment for competency unit: Manage Quality System and Processes The assessment strategy and methodologies will follow closely that of the competency standards, performance statement, knowledge requirements, range of applications, an...
This Standard Assessment Plan is developed to provide guidelines and assessment materials to Approved Training Organisations (ATOs) in the generic manufacturing industry, who are interested in providing assessment for competency unit: Supervise Work Improvement Processes. It presents the required process, procedures and materials needed to carry out the assessment in accordance to the requirements...
On completion of the unit, the learner will be able to understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.
On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a winwin outcome, taking into consideration social and cultural differences.
Workplace Safety and Health
This module is targeted at staff in managerial positions who have responsibility for groups of staff engaged in teams, sub-units of the organization or business. It may also be useful to people in small businesses or to self employed workers
The competency unit, “Foster Team Adaptability”, is one of the supervisory units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this unit, learners will be ab...
This course aims to impart the learner with the knowledge of the fundamental concepts of Information and Communication Technology (ICT), including the different parts of a computer, the practical applications of ICT on everyday life, and the accompanying issues pertaining to the aspects of health and safety, environmental, security and legal.
Upon completion of this unit, the learner will be able to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. S/he will be able to source for compatible jobs, apply for them and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.
hospitality management
Hospitality and Tourism are inseparable. This course is your chance to work in an exciting people focused field while enjoying international career opportunitiesThe combination of tourist behavior and destination management with the operational aspects of hospitality gives you broad skills and a strong overview of an industry that is an important and growing contributor to tropical economies...
Provider: JAMES COOK AUSTRALIA INSTITUTE OF HIGHER LEARNING PTE. LTD.
Business
Most businesses around the world now support their critical business processes by using IT. This is as true for large multinationals as it is for small and medium enterprises. Businesses also must use a range of electronic methods in the marketing of products and keeping in touch with clients and employees in an efficient and cost effective ways.Knowledge of these systems and integrating them into...
With Information Technology now revolutionising the way we live and do business, there is an increasing demand for high quality graduates that can bridge the gap between business and information technology. Graduates skilled with a mix of marketing, management, internet, multimedia, computing, networking, software technologies and business operation skills can introduce methods and systems within ...