Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
After completion of training, trainees will have the knowledge and skills required in handling clients enquiries and requests
Provider: NTUC LEARNINGHUB PTE. LTD.
Education and Training
On completion of this unit, trainee shall be able to have the knowledge and application skills to provide on-the-job training in the workplace.
Environmental Cleaning
On completion of this module, participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
On completion of this module, participant will be equipped with the necessary and relevant knowledge and skill in food hygiene and industrial health and safety procedures in cleaning food shops. Participants will be equipped with the skill sets in selecting the appropriate tools and chemicals to clean various areas in a food shop such as toilet, hard floor, utensils, tables and seats and refuse-ho...
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Plan to meet internal and external customer requirements Ensure the delivery of quality service Monitor and review customer service
On completion of this module, participant will be equipped with the necessary and relevant knowledge and skill sets in health and safety procedures to be taken when clearing spillages and removing dirt and debris on hard floors
Human Resource Management Employment and Recruitment
On completion of this unit, learner will have the knowledge and application skills to conduct an effective security audit, and recommend a series of cost-effective security solutions.
On completion of this unit, learners will have the knowl-edge and skills to prepare and submit a tender for secu-rity services.
Information and Communications
Course Outline Understand key concepts of database development and usage Create a relational database using advanced table creation features and complex relationships between tables Design and use queries to create a table, update, delete and append data. Refine queries using wildcards, parameters and calculations Use controls and subforms to enhance forms and improve functionality Create report ...
Course Outline Understand target audience and venue considerations in presentation planning Create and modify templates and format slide backgrounds Enhance a presentation using built-in drawing and image tools Apply advanced chart formatting features and create and edit diagrams Insert movies and sound and apply built-in animation features Use linking, embedding, importing and exporting features...
Apply advanced text, paragraph, column and table formatting. Convert text to a table and vice versa Work with referencing features like footnotes, endnotes and captions. Create tables of contents, indexes and cross-references Enhance productivity by using fields, forms and templates Apply advanced mail merge techniques and work with automation features like macros Use linking and embedding feature...
Individuals who are interested in learning the concept of a database and demonstrate competence in using a database. Understand what a databse is and how it is organised and operated Create a simple databse and view the databse content in various modes Create a table, define and modify fields and their properties; enter and edit data in a table Sort and filter a table or form; create, modify ...
Individuals who are interested to learn how to create an interesting presentation with pictures images and animations using different functions of a presentation software. Course Outline Work with presentations and save them in different file formats Choose built-in options such as the 'Help' function within the application to enhance productivity Understand different presentation views and wh...
Individuals who are interested in learning how to prepare document such as letter and memo professionally Course Outline Using Tables Work with documents and save them in different file formats Choose built-in options such as the 'Help' function to enhance productivity Create and edit small-sized word processing documents that will be ready to share and distrubute Apply different formats to ...
Personal Development
The Labour Movement also collaborated with its tripartite partners: Ministry of Manpower Singapore (MOM), Singapore Workforce Development Agency (WDA), Singapore National Employers Federation (SNEF), to jointly develop a programme called WorkPro. The newly announced programme WorkPro aims to encourage employers to cultivate progressive workplaces through providing help and support when they emplo...
Productivity & Innovation
Training for Workplace Literacy (Conversational)
Identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at a team level.
Understand Emotional Intelligence principles such as self confidence, flexibility, conscientiousness and initiative. Learn and apply self awareness techniques to manage self at the workplace.