Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Productivity & Innovation
On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a winwin outcome, taking into consideration social and cultural differences.
Provider: Service Quality Centre
The competency unit, “Foster Team Adaptability”, is one of the supervisory units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this unit, learners will be ab...
Upon completion of this unit, the learner will be able to conduct self-assessment of own competencies to determine personal career goals, and develop plan to achieve these career goals. S/he will be able to source for compatible jobs, apply for them and prepare for advanced job interviews and demonstrate appropriate social etiquette when attending interviews.
Do you know that an aeroplane is made up of many precise components of different materials and shapes?Aerospace is a rapidly developing field with many new discoveries each year. Join this course now and you will learn to manufacture aerospace components, using the state-of-the-art machines and software to monitor precision machine operations, as well as perform quality checks.Acquire knowledge an...
Provider: Institute of Technical Education
Participants will experience and learn to: 1. Bring the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. 2. Adopt a systematic approach in improving a process through process mapping, analyse the process and redesign the process.
Provider: KAPLAN PROFESSIONAL
Participants will experience and learn to: 1. Assess diversity issues that have implications on a work team working towards common goals and objectives 2. Align diverse work teams towards common goals and objectives 3. Examine the differences among the background of members in a diverse work team and their implications on maximizing team effectiveness and synergy 4. Establish a positive work c...
Participants will experience and learn to: 1. Conduct self-assessment of personal competencies acquired through learning and experience 2. Set personal career goals taking into account industry demand and personal competencies 3. Review requirements to achieve personal career goals and develop plan to achieve career goals 4. Source for jobs which are compatible with personal competencies and caree...
Participants will experience and learn to: 1. Assess personal competencies to formulate personal career goals 2. Conduct market research to establish personal career opportunities and develop a career plan to meet personal career goals 3. Review requirements of selected career path to develop a personal career portfolio 4. Synthesise personal competencies to develop personal brand and optimise use...
1. Provide GEMS Service 2. Deliver Service Excellence 3. Offer Customised and Personalised Service
To equip the learner to be able to identify and examine causes of performance deficiency and their impact on systems and resources, manage team dynamics in group discussion to identify root cause(s), and apply problem-solving tools and techniques to address performance deficiency
Provider: CAPELLE ACADEMY PTE. LTD.
To equip learners with skills required to manage workplace diversity through understanding different functions & diversity, & creating a positive work environment for diverse work teams to leverage on diverse experiences to maximize efficiency & synergy towards a common goal. It also includes managing a diverse work team by establishing an effective communications system, and employing effective s...
On completion of this unit, learner will be able to approach, understand and apply the lean transformation process systematically. This will cover the following competencies: ¿ Identify the principles of lean ¿ Understand the lean culture ¿ Analyze processes and determine potential areas of improvement using the Value Stream Mapping tool ¿ Improve process stability and efficiencies ¿ Understa...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This training provides the trainee with occupational knowledge and skills to raise the standard of the food manufacturing industry by equipping supervisory staff with comprehensive knowledge and application of food microbiology, food hygiene and good manufacturing practices as pre-requisites to Hazard Analysis Critical Control Point (HACCP) implementation. The course gives a broad understanding o...
Provider: Singapore Polytechnic
1. Improvement in service level of members/guests. 2. Improve communication skills of staff to better connect with members when interacting with them. 3. Increase the communication level of service staff and management. 4. Improve comprehension skills of work and organisational-related documents.