2198 People Courses available
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SVCF Analyse Service Quality and Customer Satisfaction
This unit covers knowledge and application skills in analysing customer data to establish and improve the level of service quality and customer satisfaction in the organisation. This involves analysing service quality and customer satisfaction results, communicating findings and implementing improve
Provider: Service Quality Centre
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SV WSQ Project a Positive and Professional Image
This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers i
Provider: Service Quality Centre
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SV WSQ Manage Service Performance
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels
Provider: Service Quality Centre
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SV WSQ Manage Operations for Service Excellence
This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues
Provider: Service Quality Centre
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SV WSQ Lead with Service Vision
This unit covers knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.
Provider: Service Quality Centre
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SV WSQ Implement Operations for Service Excellence
This unit covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance
Provider: Service Quality Centre
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SV WSQ Engage in Service Innovation Initiatives
This course will help you to: Recognise the importance of Service Innovation Generate potential Service Innovation Ideas Evaluate potential Service Innovation ideas Present mock up of Service Innovation Ideas
Provider: Service Quality Centre
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SV WSQ Demonstrate the Service Vision
This unit covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Provider: Service Quality Centre
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SV WSQ Coach for Service Performance
This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of indivi
Provider: Service Quality Centre
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Coordinate Fundraising
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Coordinate Fundraising. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
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Undertake Management of Volunteers 1
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Undertake Management of Volunteers. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
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Manage and Implement Workplace Information Systems
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Manage and Implement Workplace Information Systems. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sect
Provider: TSAO FOUNDATION
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Manage Workplace Relationships Effectively
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to manage workplace relationships effectively. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
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Manage Human Resources to Achieve Service Excellence 1
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Manage Human Resources to Achieve Service Excellence. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services se
Provider: TSAO FOUNDATION
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Manage Effective Workplace Relationships
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Manage Effective Workplace Relationships. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
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Liaise and Work with other Services to Achieve Optimal Client Outcomes
Human Resource Management Employment and Recruitment
This Competency Unit enables an individual to acquire the skills and knowledge to Liaise and Work with other Services to Achieve Optimal Client Outcomes. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and
Provider: TSAO FOUNDATION
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Research Current Trends to Bridge Service Gaps and Implement New Services 1
This Competency Unit enables an individual to acquire the skills and knowledge to Research Current Trends to Bridge Service Gaps and Implement New Services. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community a
Provider: TSAO FOUNDATION
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Care and store fresh flowers and plant material
On successful completion of this unit, the participant will have the knowledge and application skills to care and store fresh flowers and plant material. The unit covers skills and techniques to care for and store fresh flowers and plant material. The Unit covers techniques to receive stock, grade a
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Assemble fresh flowers using floral foam
Course Objectives: On successful completion of this unit the participant the knowledge and skills to assemble arrangements using floral, plant and other materials supported in floral foam. The unit covers assembling basic design forms, which may include circular (posy) bowls, symmetrical triangle,
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Use and maintain tools, equipment, floral hardware and work areas
Course Objectives: On successful completion of this unit, participant will have the knowledge and application skills to use and maintain tools, equipment, and floral hardware and work areas. The unit covers skills and techniques to identify, use and maintain tools, maintain and clean equipment, iden
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Assemble fresh flower bouquets
On successful completion of this unit, the participant will have the knowledge and application skills to assemble fresh flower bouquets. The unit covers assembling flowers as bouquets in basic design forms which may include flat wrap flowers, circular, spiral bouquet (as a model) and hand held sheaf
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Recognise and select flowers and plant materials for use in commercial floristry
Course Objectives: On successful completion of this unit, the participant will have the knowledge and application skills to recognise and select flowers and plant material for use in commercial floristry work. The unit covers the basic principles that aid and support the skill to correctly select qu
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Perform advance wiring techniques
On successful completion of this unit, the participant will have the knowledge and application skills to perform advanced wiring skills required to prepare and assemble floral products. The unit covers skills and techniques of wiring for specific floral product construction
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Pack and dress hampers
On successful completion of this unit, the participant will have the knowledge and application skills to pack and dress hampers.
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Dress floral product with bows, wrappings and other decorative accessories
On successful completion of this unit, participant will have the knowledge and application skills to dress and enhance commercial floristry work. The unit covers techniques to identify and construct bows with various types of ribbons and other suitable materials, materials and methods for wrapping,
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.
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Identify flowers and plant material and their use in commercial floristry
Provider: TROPIFAME FLORAL DESIGN SCHOOL PTE. LTD.