2198 People Courses available
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Manage Service Performance
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service perf
Provider: TRAINING VISION INSTITUTE PTE. LTD.
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WSQ Manage Workplace Challenges With Resilience
On completion of the unit, the learner will be able to assess his/her individual and/or an organisation’s level of resilience, examine the area(s) for development level of resilience to achieve desired outcomes and apply resilience techniques to manage challenges
Provider: Service Quality Centre
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Certificate in Section Leader (Mandarin)
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
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Certificate in Section Leader (English)
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
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Apply Workplace Information and Communication Technology ( ICT)
Human Resource Management Employment and Recruitment
This course aims to equip the learner with the knowledge and skills to apply information and communication technology at the workplace. These include analyzing ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent
Provider: Service Quality Centre
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Use ICT for Knowledge Management
Human Resource Management Employment and Recruitment
This course aims to equip the learner with an understanding of Knowledge Management concepts, its role in an organization and how ICT tools are used in Knowledge Management. The skills include using relevant ICT tools in Knowledge Management and to resolve related problems.
Provider: Service Quality Centre
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Implement Business Process Reengineering
Human Resource Management Employment and Recruitment
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project
Provider: Service Quality Centre
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Developing an Effective Training Administrator
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
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Develop a Workplace Safety and Health Management System Implementation Plan
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
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Develop a Risk Management Implementation Plan
Human Resource Management Employment and Recruitment
Provider: Service Quality Centre
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SVCF WSQ Work in a Diverse Service Environment
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.
Provider: Service Quality Centre
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Manage Operations for Service Excellence (8+1)
This is a 2 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate competency units. This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guideline
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Interact with Guests (Singapore GP-ITE)
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Interact with Guests (Singapore GP)
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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SVCF WSQ Manage a Diverse Service Environment
This unit covers knowledge and application skills required to manage a diverse service environment. It involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
Provider: Service Quality Centre
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Interact with Guests (8+2)
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Interact with Guests (8+1)
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Interact with Guests (12+2)
This is an Operations level core unit. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Interact with Guests
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Implement Operations for Service Excellence (8+1)
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in Implementing Operations for Service Excellence and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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SVCF WSQ Innovate the Customer Experience
This unit covers the knowledge and application skills in identifying the elements that forms customer expectations so as to provide the desired customer experience that is line with the organisation’s vision, mission and values. It covers various methods to design, innovate and translate the desir
Provider: Service Quality Centre
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Implement Operations For Service Excellence
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in Implementing Operations for Service Excellence and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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Develop Service Operations
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the s
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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WSQ Certificate in Attractions - New
This is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 15 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Attrac
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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WSQ Advanced Certificate in Attractions
This is a Supervisory level qualification requiring students to complete 10 Competency Units (4 Core units and 6 Elective units) and attain at least 21 credits. Students will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the Attra
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
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SVCF WSQ Evaluate Organisation for Business Excellence
This unit covers knowledge and application skills in managing the organisation’s business excellence journey in a holistic and integrated manner. It includes planning for business excellence, assessing the organisation’s level of business excellence, managing improvements for business excellence
Provider: Service Quality Centre
