About this Course
Introduction This course covers identifying, assessing and managing customer expectations, setting customer service standards and resolving issues, as well as maintaining and improving customer relationships. Course Objectives/Outline 1. To allow all customers to have a consistent customer experience 2. To have benchmarks that can be used to monitor and improve service standards 3. To communicate clear expectations to employees
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Course Info
- Course Provider SFIC INSTITUTE PTE. LTD.
- Course Category Business
- Course Price $342.4
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