About this Course

This "Communicate and Relate Effectively at the Workplace" module aims to enable participants to use effective communication techniques to interpret, clarify, analyze and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

COURSE OUTLINE

Upon completing this workshop, participants will be able to:

• Interpret and analyze information received
  
• Plan response to information received taking into account the social and cultural background of recipient of information
  
• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  
• Identify signs, stages and causes of conflict with individuals or groups of people
  
• Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
  
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  
• Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
  

LEARNING OBJECTIVE

1. Sources of information within and outside the organization (Knowledge)

2. Types of information to be received, clarified and responded to and their features (Knowledge)

3. Different modes of communication and communication tools and their characteristics (Comprehension)

4. Principles of effective communication and interpersonal techniques (Comprehension)

5. Internal and external barriers to effective communication (Knowledge)

6. Social and cultural differences that impact communication (Comprehension)

7. Strategies for communicating in a courteous and respectful manner that considers social and cultural differences (Comprehension)

8. Common types of conflict at the workplace

9. Ways to distinguish between objective facts and subjective interpretation in a conflict (Comprehension)

10. Definition of negotiation (Knowledge)

11. Types of reference documents to use during negotiations (Knowledge) 

TARGET AUDIENCE

All professionals who like to learn how to communicate, relate, negotiate and resolve conflicts effectively at operational level.

This course is conducted through mini lectures, interactive activities, group & individual exercises for practical activities including role-plays, group & individual discussions based on case studies and mutual sharing & feedback on performance.

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