About this Course

Overview 

This programme will enable individuals to develop abilities to work and communicate effectively in a diverse team environment and; to apply effective techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals.

Learning Outcomes

At the end of this workshop, participants will acquire the right attitude, skills and knowledge to:

1.     Define and align team goals with departmental and organisational goals

2.     Define own and individual roles within the team and work within the team and organisation dynamics

3.     Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements

4.     Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals

5.     Demonstrate trust, respect and support towards team members in daily activities to achieve team goals

6.     Identify potential areas of conflict with team member and methods to overcome them, taking into consideration diversity issues

7.     Identify and resolve issues and concerns through collaborative activities with supervisor

8.     Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals

9.     Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned 

10.  Recommend improvements to established policies and procedures in a proactive manner

 Who Should Attend

Front-line and operational staffs who need to know how to communicate and work in a team at the workplace.

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