About this Course

This unit addresses the skills and knowledge required to support change management processes within an organisation. It covers promoting and participating in change management activities, supporting others to implement change, as well as participating in activities to evaluate change management processes.

1. Support implementation of change activities 

2. Assist others to respond to change 

3. Evaluate change management processes

Learning Outcomes

1. Support implementation of change activities

• Clarify roles, responsibilities and resources required to implement change processes
• Check that all tools and resources to support change processes are available for access by employees and management
• Advise managers on the tools and resources available to support change processes

2. Assist others to respond to change

• Monitor performance of teams and individuals to identify areas of need or improvement
• Support stakeholders to manage resistance to change to improve outcomes of change process
• Communicate progress of change activities to stakeholders

3. Evaluate change management processes

• Collect stakeholder feedback regarding change management processes using tools and measures defined in change management plans
• Evaluate outcomes of change management process to prepare reports
• Communicate data and recommendations regarding change implementation to stakeholders

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