About this Course

Knowing how well one is doing is vital not only for the employee but more importantly for achieving the goals of the organisation. For the individual, performance appraisal provides a platform for knowing where he stands with his boss and where he might improve to help the company succeed. It is also a way for supervisors and managers to establish a fairer way of knowing who the better performer is. Appraisals should also be a time to build a better relationship with others to get an understanding of each other's point of view.

Effective performance management should talk mostly about what needs to happen in the future and what skills a person needs in order to ensure the performance objectives are met. It should be a dialogue of sharing what has happened and what can be done to improve the situation in the future. It should not be used just to talk about negative behaviour and mistakes.

This course will look at the purpose of performance appraisal, what benefits arise from doing them for the individual, the supervisor/manager and the organisation. It will discuss the problems and issues involved and provide an opportunity to improve the skills necessary for conducting a successful interview.

Learning Outcomes:

• Understand clearly the concept and goals of performance management and appraisal
  
• Know the factors that contribute to the success of developing KPIs and how to link to the business plan
  
• Understand the importance of creating input, output and outcome measures
  
• Develop skills in planning and conducting appraisal meetings
  
• Understand the objectives of consistent appraisal to avoid confusing the appraisee
  
• Be able to set SMART performance goals/KRAS that complement organisation vision, goals & objects for next review
  
• Set tracking and exploring mechanism
  
• Understand critical success factors relevant to using KPIs
  
• How to manage poor and non-performance staff that comply with labour laws & industrial court precedents

Course Outline:

• The Impact of Performance Management on Organisational Effectiveness
  
• An Overview of the Performance Appraisal Process
• Linking your Goals to the Business Plan
• Best Practice Principles Underlying Successful Performance Management & Effective KPI Identification for Sales Team:

1. How KPIs can Drive Behavioural Changes
   
2. Setting Clear & SMART Objectives & Key Result Areas (KRA)
3. Tracking of KPIs & Exploring Tracking Mechanism
4. Feedback & Periodic Review of KPIs to Deliver Result
5. Critical Success Factors Relevant to Using KPIs

Who Will Benefit?

This course is specially designed for Managers or Section Heads from the respective departments who are required to formulate, track, report & improve the KPIs for their Sales Team via the development of KRA from the sources of Business Strategies & Daily Work Activities.

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