About this Course

Objectives

Today, corporations face tremendous competition from all aspects thus the challenge of continued survival in an ever changing environment becomes more pertinent and crucial for the management. The long-term success of any corporation depends heavily upon among other things, the quality and loyalty of its employees. As such, whether your employees are proactive or passive becomes crucial.

At the Singapore National Employers Federation 30th Anniversary CEO and Employers Summit held on 28th July 2010, Singapore’s Minister Mentor, Mr. Lee Kuan Yew stated that ‘Singapore workers’ productivity is no better than the Japanese.’ Thus, to improve the productivity of employees, the employers must raise the employees’ “spirit of willingness”. Employees must be willing to create wealth for the corporation. This will lead to lower operational costs and enhanced customer value and loyalty. A willing employee will ensure that the corporation remains competitive.

Course Outline

1.         To recognize the importance of willingness in the workplace.

2.         To promote “willingness” as a means of upgrading oneself.

3.         Learning the boss’ mentality.

4.         Learning to treat customers with passion.

5.         To recognize and to understand the areas and issues to pay attention to.

Course Duration:

2 Sessions * 8hrs (9am- 5pm) = 16hrs

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