About this Course

This module at supervisory level aims to impart knowledge and skills to solve workplace problems – finding root causes to a problem, leading team members to generating and evaluating ideas, arriving at and implementing solution  to solve the workplace problems.

Programme Outline

Recognise a Problem Area and Detect the Problem

•       Problem vs Planned Changes

•       Symptoms and Deviation

•       Using Logical Deduction

•       Verifying Information

•       Arriving at the Exact Problem

Facilitate Generation of Ideas

•       Identifying Root Cause

•       Leading the Idea Generation Process

•       Using Idea Generation Tools

•       Encouraging Creativity

•       Filtering Viable Ideas

•       Considering Value of Idea

•       Impact of Ideas on Workplace Ecology

Make a Decision and Take Responsibility for It

•       Arrive at Solution

•       Develop a Comprehensive Implementation Plan

•       Post Implementation – Evaluating Effectiveness

•       Address Failure / Gaps

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Duration

16 hours / 2 Days

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