About this Course

This module specifies the competencies that a worker needs to project professional image when interacting with customers. This covers the competencies to manage personal image through grooming and hygiene and how to conduct oneself appropriately through business etiquette.

Programme Outline

Maintain Personal Grooming

Maintain Personal Hygiene

• Personal Grooming and Presentation

• Looking Good

• Uniform

• Uniform Care

• Business Attire

• Colours for Professional Look

• Shoes

• Accessories / Adornments

• Personal Grooming 

• Make Up

• Looking Good – Personal Hygiene

• Body Hygiene

• Oral Hygiene

• Healthy and Hygienic Habits

Apply Etiquette in Dealing with Customers

• In Contact with Customers

• Acknowledge Customers

• Making Positive Introductions

• Handling Addresses

• Handshaking

• Build Rapport with Customers

• Effective Communication

• The Art Of Listening

• The Voice Says It All

• Non –Verbal Communication

• Winning Language

• Poise

• Your Visual, Auditory And Kinetic Impact

• Deportment

• Maintain Customer Confidentiality

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Duration

8 hours / 1 Day

Rate this course:

Log in to submit

Comments