JOURNEY TOWARDS SINGAPORE QUALITY AWARD - LEAP FROM 400 TO 700 POINTS

  

About this Course

The objective of this course is to enable participants to understand fully the requirements of the Singapore Quality Award (SQA) and the various means to journey from a SQA score of 400 to 700 points.

COURSE CONTENT

Day 1
· Introduction
· Understanding the SQA Criteria
· Getting Leaders to understand the Big Picture and drive systems
· Getting to know your Customers
· Forging an Organisational Culture that adds value to Customers
· Developing strengths in your people to add value to Customers
· Developing processes that add value to Customers
· How to evaluate and improve effectively?

Day 2

· Recap on Day 1 topics

· Showing Results
· Benchmarking
· How to write SQA Application Report that could score 700 points?
· On-site SQA Assessment – How to prepare the documents and data?
· How to answer SQA Assessors?
· Case Studies

Duration : 2days

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