About this Course

Course Description

We negotiate regularly with customers and colleagues on many matters. In order to make the negotiations effective, we need to uncover their needs and wants put forward our value proposition.

By understanding the negotiation framework and applying practical negotiation techniques, one will be able to handle difficult negotiators and obtain optimal result from the negotiation.

What You Will Gain

• Understand the negotiation framework
  
• Prepare for successful negotiation by develop your value proposition and negotiation checklist
  
• Understand difference between positional and interest-based negotiation
  
• Use effective communication techniques to elicit customers’ needs
  
• Apply effective negotiation strategy and techniques
  
• Techniques of dealing with difficult negotiators
  
• Manage negotiation requests and objections
  
• Use body language to your advantage
  
• Build win-win outcome for long term relationship
  

Who Should Attend

Managers and Executives who needs to negotiate for win-win outcome

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