About this Course

Business communications skills are essential to everyone. Improve your writing skills in this interactive workshop. Learn how to write effectively to communicate with the readers of your written communications.

This class is specifically designed for supervisors, engineers, and managers who want to enhance their professional success by writing effectively and persuasively.

This course has been designed to address organisation’s needs for powerful business writing. Writing clear and concise letters will go a long way towards creating a positive image in the eyes of your customers.

Participants will learn the language skills and efective techniques in writing short and long reports and writing various types of offical correspondence.

How You’ll Benefit From This Course

• Write and reply to enquiries and requests
  
• Speed up the writing process when writing business documents
  
• Develop a professional, reader-friendly written style when writing
  
• Match the appropriate strategy to a given communication situation
  
• Expand the range of language when writing business documents
  
• Organise your ideas and conclusions coherently when writing
  
• Improve accuracy, brevity, and readability of your writing
  

Objectives

This course will provide participants with the practical skills and knowledge required to communicate in writing effectively between departments and with other companies.

Participants will cover the importance of writing as a communication tool, the various principles and processes of writing, the overall appearance of the completed form of written communication. Also covered will be the presentation and structure of such areas as, letter writing, memo and email writing.

Upon finishing the course, participants should be:

• Identify different forms of written communication and know how to use them
  
• Write effective and concise letters, emails and memos
  
• Write letters that create good will to customers and clients
  
• Use e-mail effectively and efficiently
  

Course Outline

Getting started

• Basic principles
  
• Impact and organization
  

Introduction to the 5 C’s of writing

Language and its use

• Active voice
  
• Passive voice
  

Writing Process

• The 3x3 writing process
  
• Organisation of information
  
• Sentence and sentence type
  

Email and Email Etiquette

• Types of email
  
• Email etiquette
  

Who Should Attend

The course will be useful to all Executives, Engineers, Administrative Officers and Supervisors who want to enhance their professional success by writing effectively.

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