About this Course

This module at supervisory level aims to develop in learners the competencies to facilitate communication, support work teams and resolve conflicts to achieve team success.

Programme Outline

Facilitate Effective Communication

•       Steps to Effective Communication

•       How to Give Clear Instructions

•       Communicating Across Cultures

•       Channels of Communication

•       Communication with Advance Technology

•       The Listening Process

•       Barriers to Effective Listening

•       Tips to Become an Effective Coach

•       Networking and Building Relationships

Supporting Work Team

•       Facilitate Effective Work Teams

•       Roles of Team Leaders

•       Communicating Organisational Requirements

•       Planning of Work Activities

•       Performance Management

•       Delegation

•       Giving Feedback / Criticism

•       Encouraging Contribution of Ideas and Skills

Resolving Conflict

•       Steps to Conflict Management

•       Negotiation Methods

•       Negotiation Styles

•       Conflict Resolution

•       Mediation

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Duration 

16 hours / 2 Days

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