About this Course

This module at operations level aims to develop in learners the competencies to participate in workplace communications, work in a team and demonstrating workplace negotiation skills to address a conflict.

Programme Outline

Understand organisational, departmental and team goals

•       Vision, Mission, Goals, Values

•       Alignment of Goals

Participate in Workplace Communication

•       The Communication Process

•       The Listening Process

•       Questioning Skills

•       Improving Communication

•       External and Internal Barriers

•       Working Together

•       Take action based on information

•       Communicate for Better Results

Work in a Team

•       Building an Effective Team

•       Team Roles

•       Factors for Team Success

•       Team Decision-Making

•       Team Communication

•       Feedback

•       Maintaining Team Performance

Workplace Negotiation Skills

•       What is a Conflict?

•       Conflict Management Styles

•       Steps to Conflict Management

•       Negotiation Styles

•       Steps in Negotiation   

Training Methodology

Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Duration

16 hours / 2 Days

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