Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Provider: NTUC LEARNINGHUB PTE. LTD.
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
Education and Training
The course specifies the competencies required of an individual to develop a competency-based assessment. Primarily, people who require such competencies are those who would be involved in developing a competency-based assessment plan to gauge a workers job/task competency level against a set of prescribed standard. In relation to the Advanced Certificate in Training and Assessment (ACTA), this ...
This competency unit looks at how adult learning theories and principles, different learning styles/preferences and ethical issues affecting training. Primarily, people who require such competencies are those who would be involved in work related to the development and delivery of training programmes and assessments.
Environmental Cleaning
On completion of this module, participant will be equipped with the necessary and relevant knowledge and skill sets in health and safety procedures to be taken when clearing spillages and removing dirt and debris on hard floors
After course completion, trainees will have the knowledge and skills required in performing advanced cleaning of hard floors.
On completion of this unit, trainee shall be able to have the following knowledge and application skills to apply them to the workplace: Prepare for work activities Perform advanced spot & stain removal Perform shampoo cleaning of carpets Perform water extraction cleaning Perform treatment to carpets and upholstery Reinstate work area
Human Resource Management Employment and Recruitment
On completion of this unit, learners will acquire the knowledge and skills to be a WSHMS Program Lead for the organisation in preparing a WSHMS implementation plan to meet the requirements of SS 506 and risk management code of practice and for recognition of bizSAFE Level 4 by Workplace Safety and Health It entails reviewing the current WSH policy, risk management plan and WSH programmes. It a...
On completion of this unit, learners will acquire the fundamental knowledge and skills on planning process that includes working with different types of plans. Using different approaches to planning and how to plan effectively.
On completion of this unit, learners will have the knowl-edge and skills to prepare and develop a manpower deployment plan.
Information and Communications
Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration.
Apply advanced formatting options such as conditional formatting and customised number formatting and handle worksheets Use functions such as those associated with logical, statistical, financial and mathematical operations Create charts and apply advanced chart formatting features Work with tables and lists to analyse, filter and sort data. Create and use scenarios Validate and audit spreadsh...