Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Workplace Safety and Health
On completion of this unit, learner will have the knowledge and application skills in Assessing and addressing security risks and be able to apply them at the workplace.
Provider: NTUC LEARNINGHUB PTE. LTD.
On completion of this unit, learner will have the knowledge and application skills in managing disorderly conduct and threatening behaviour
At the end of the course, participants will acquire good knowledge in: Workplace Safety & Health legislations Hazards recognition & evaluation Accident investigations & preventive measures English: CRS-N-0018591 Chinese: CRS-N-0018385
At the end of the course, participants will acquire good knowledge in: General worksite safety Accident investigations & preventive measures English: CRS-N-0018653
Information and Communications
Individuals who are interested in learning how to use a spreadsheet to produce accurate work output professionally. Course Outline Work with spreadsheets and save them in different file formats Choose built-in options such as the 'Help' function within the application to enahance productivity Enter data into cells and use good practice in creating lists. Select, sort and copy, move and delete d...
Building and Construction
Under the Workplace Safety and Health (WSH) 2006 Act, all persons who perform metal scaffold erection in the building and construction industry must take the metal scaffold erector course and be certified to ensure safety on the job. Course Outline The course comprises of the following modules: Introduction to Metal Scaffolding Introduction to Ties and Braces Introduction to Static and Mobil...
Customer Service
This unit covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
This course covers the knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognising the importance of the organisations service standards, assessing service performance gaps, communicating and monitoring service performance levels.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
Domestic Cleaning
On completion of this module, participant will be able to identify roles, responsibilities and development opportunities in cleaning industry, follow basic environmentally friendly cleaning practices and adhere to basic preventive maintenance cleaning practices
Education and Training
This competency unit includes confirming details of assessment plan with relevant stakeholders, prepare resources, assessment site and tools for assessment, prepare candidate for assessment, conduct assessment according to assessment plan and provide feedback based on review of assessment conducted.
Environmental Cleaning
On completion of this unit, learner shall be able to have the following knowledge and application skills to apply them to the workplace: Plan to meet internal and external customer requirements Ensure the delivery of quality service Monitor and review customer service
On completion of this module, participant will be equipped with the necessary and relevant knowledge and skill sets in recognizing and differentiating different types of vertical, ceiling and glass surfaces. Participants will be equipped with the skill sets in selecting the appropriate tools and chemicals to clean different types of surfaces.
Human Resource Management Employment and Recruitment
Supervise Teams at Work (SC & SAP)
On completion of this unit, learner will have the knowledge and application skills in managing a security business
Course Outline Understand key concepts of database development and usage Create a relational database using advanced table creation features and complex relationships between tables Design and use queries to create a table, update, delete and append data. Refine queries using wildcards, parameters and calculations Use controls and subforms to enhance forms and improve functionality Create report ...