Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Provider: ACADEMY FOR CORPORATE MANAGEMENT PTE. LTD.
Design
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Provider: ACE TRAINING PTE. LTD.
Information and Communications
Workplace Safety and Health
Provider: ADEPT TTP PTE. LTD.
Personal Services
The CIBTAC Diploma in Beauty Therapy Treatment will provide all of the skills required to enable the Candidates to achieve a broad based knowledge and qualification to be utilized in the beauty industry. Whilst working towards this qualification the Candidate will also be provided an opportunity to develop wider skills in communication, Client care, retail and consultation.
Provider: AESTHETICS INTERNATIONAL ACADEMY PTE. LTD.
Others
Provider: AETOS TRAINING ACADEMY PTE. LTD.
Customer Service
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Content 1. Recognise the importance of service innovation in the organisation 2. Generate potential service innovation ideas to transform the customer experie...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance. Course Content 1. Recognise the role of a coach in co...
Leadership and People Management
This course addresses the skills and knowledge required to lead the implementation of vision at operational levels within an organisation. It covers facilitating the implementation of strategy, promoting compliance with corporate governance requirements and providing direction to others.
Personal Development
Productivity & Innovation
Aerospace
The Aerospace industry is rapidly growing as Singapore develops into an aviation hub. This has led to more and more precision engineering companies emerging to support the designing and manufacturing of high value-added aircraft engine parts and components. These companies are not only actively seeking diploma graduates with a knowledge of aerospace technology, they are also upgrading their existi...
Provider: Nanyang Polytechnic
Business Management
This unit covers analysing customer behaviour and recognising potential implications on sales and marketing strategies, as well as reporting findings for review. It includes: Identify and assess factors influencing customer behaviour Analyse customer buying roles and decision processes Analyse customer behaviour in relation to sales and marketing strategies Report findings to relevant stakeholders...