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Windows 7 Enterprise Desktop Support Technician

  

About this Course

This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

At Course Completion

After completing this course, students will be able to: 

• Identify and Resolve Desktop Application Issues

• Identify the Cause of and Resolve Networking Issues

• Manage and Maintain Systems That Run Windows 7 

• Support Mobile Users

• Identify the Cause of and Resolve Security Issues

Course Outline

Module 1: Identify and Resolve New Software Installation Issues

Module 2: Resolve Software Configuration Issues

Module 3: Resolve Software Failure

Module 4: Identify and Resolve Logon Issues

Module 5: Identify and Resolve Network Connectivity Issues

Module 6: Identify and Resolve Name Resolution Issues

Module 7: Identify and Resolve Network Printer Issues

Module 8: Identify and Resolve Performance Issues

Module 9: Identify and Resolve Hardware Failure Issues

Module 10: Identify and Resolve Wireless Connectivity Issues

Module 11: Identify and Resolve Remote Access Issues

Module 12: Manage File Synchronization

Module 13: Identify and Resolve Internet Explorer Security Issues

Module 14: Identify and Resolve Firewall Issues

Module 15: Identify and Resolve Issues Due To Malicious Software

Module 16: Identify and Resolve Encryption Issues

Module 17: Identify and Resolve Software Update Issues

TARGET AUDIENCE

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

PRE-REQUISITE

Before attending this course, students must have: 

• TCP/IP Troubleshooting skills

• Experience working in a domain environment

• Experience using desktop and command-line troubleshooting tools

• Experience installing and troubleshooting desktop application problems

• Experience configuring registry and group policy settings

DURATION

5 days

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