Specialist Certificate In Work Place Counselling and Conflict Management

  

About this Course

Introduction to the programme

  • The course is designed to prepare the student to do counseling in the work place. It is the fourth module of the course: Specialist Diploma In Work Place Counselling. A specialist certificate is awarded to those who did not go through the basic diploma course.

Course Contents

  1. Cooperative Communication
  2. Speaking and Listening Skills
  3. Development of Communication Process
  4. Cultural and Individual Differences
  5. Culture Appropriate Communication
  6. Overcoming Barriers to Communication
  7. Following and Delegating
  8. Supervise Tasks
  9. Supporting Effective Operation
  10. Conflicts in the Workplace
  11. Problem Solving Techniques
  12. Negotiation

This unit focuses specifically on wok place issues. Here clients are seen as individuals who belong to a group with unique dynamics from that of society. Students will familiarize themselves with theories and issues centered on the work place such as stress, burnout, corporate suicides, leadership, and organizational politics. Method of group counselling which is widely used in the industrial field will also be practiced first hand.

Teaching Methods and Assessment

Students will be assessed through written examination and assessment report.

Admission Requirements

To be eligible for admission to the course, applicants must fulfil the following conditions:

  • diploma holders in any field
  • be at least 18 years of age
  • mature-aged applicants not meeting the admission requirements are invited to apply as the program recognises relevant life experiences that students bring with them.
  • application will be considered on a case-by-case basis; in some circumstances, interview might be needed

 

Programme Overview

Programme Details
 

Programme Duration12 sessions, with assignments. 3 hours per session, once a week in the evenings.
Contact Hours : 36 Hours
Programme DeliveryDuration of each classroom session will be 3 hours,
Programme CompletionStudent must achieve at least 75% attendance for all modules and a minimum passing mark of 50 for all assignments to be awarded the Specialist Certificate.

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