About this Course

Conflicts may arise in the workplace from time to time and it is important for the management and employees to address conflicts, resolve disputes and restore peace and productivity in the workplace.

1. Analyse labour policies

2. Apply to the organisation's grievances procedure

3. Learn appropriate communication techniques to establish positive outcomes

Learning Outcomes

1. Prepare to Address Grievances and Disputes

• Analyse legislative requirements regarding labour-management relations, industrial practices and compliance requirements
• Maintain effective communication and working relationships with unions and organisations to prevent escalation of conflicts
• Work with involved parties to investigate the validity and credibility of claims
• Develop appropriate responses and solutions

2. Manage Grievances, Disputes and Negotiation Processes

• Negotiate with involved parties to achieve mutual agreement by adopting the appropriate questioning and conflict resolution techniques
• Document all interactions and agreements to ensure follow-through and commitment
• Maintain communication and engagement with involved parties to ensure agreed outcomes are implemented

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