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Microsoft Dynamics CRM 2011 End User Course

  

About this Course

Overview 

1. Introduction to Microsoft Dynamics CRM 

2. Getting Around in Microsoft Dynamics CRM 

3. Working with Accounts and Contacts 

4. Working with Activities and Notes

Sales and Marketing 

1. Working with Leads and Opportunities 

2. Using Marketing Lists 

3. Managing Campaigns and Quick Campaigns 

4. Working with Campaign Activities and Responses 

Reporting and Analysis 

1. Working with Filters and Charts 

2. Using Dashboards 

3. Using the Report Wizard 

4. Using Advanced Find

TARGET AUDIENCE

This course is designed to provide end-users the skills to effectively use Microsoft Dynamics CRM 2011 or Dynamics CRM 2011 Online.

DURATION

2 days

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