About this Course

Candidates can expect to gain competencies in the following upon successful completion:

• The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective
  
• The importance of ITIL® Release, Control and Validation while providing service
  
• How all processes in ITIL® Release, Control and Validation interact with other Service Lifecycle Processes
  
• What are the processes, activities, methods and functions used in each of the ITIL® Release, Control and Validation processes
  
• How to use the ITIL® Release, Control and Validation processes, activities and functions to achieve operational excellence
  
• How to measure ITIL® Release, Control and Validation
  
• The importance of IT Security and its contributions to ITIL® Release, Control and Validation
  
• The technology and implementation considerations surrounding ITIL® Release, Control and Validation
  
• Change Management as a capability to realize successful service transition
  
• Service Asset and Configuration Management as a capability to monitor the state of service transition
  
• Knowledge Management as part of enhancing the on-going management decision support and service delivery capability
  
• Request Fulfilment and Evaluation to assure meeting committed service level performance
  
• Release Control and Validation process roles and responsibilities
  
• Technology and Implementation Considerations
  
• Challenges, Critical Success Factors and Risks associated to ITIL® Release, Control and Validation
  

In addition the training for this certification should include examination preparation, including a mock Examination.

Course Outline:

Upon successful completion of this course delegates will be able to demonstrate competencies in the following:

• Learning Unit RCV01: Introduction to Release, Control and Validation (RCV)
  
• Learning Unit RCV02: Change Management 
  
• Learning Unit RCV03: Service Asset and Configuration Management 
  
• Learning Unit OSA04: Request Fulfilment 
  
• Learning Unit OSA05: Problem Management 
  
• Learning Unit OSA06: Access Management 
  
• Learning Unit OSA07: The Service Desk 
  
• Learning Unit OSA08: Functions 
  
• Learning Unit OSA09: Technology and Implementation Considerations 
  

Pre-requisites

Delegates must already hold the ITIL® Foundation or V2 Foundation plus the Foundation Bridge Certificate. It is expected that individuals demonstrate familiarity with IT terminology and understand the context of Operational Support and Analysis management of their own business environment.

Who Should Take this course

The ITIL® Intermediate RCV qualification would suit candidates in the following roles:

• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.
  
• Individuals seeking progress towards the ITIL® Master in IT Service Management for which the
  

Training Duration:

Full-Time : 5 days (Time : 9.30am-5.30pm)

Training Methodology & Materials:

This is an intensive four-day course which includes the ITIL® Service Operation examination which takes place on the final day.

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