About this Course

Course Objective

This ITIL® Foundation course conducted in Singapore aims to achieve the following objectives:

• Provide insight into the best practices for IT Service Management (ITSM).
  
• Explain & discuss ITIL® framework, the theory and the concepts.
  
• Focus on the terminology and relationships between the ITIL® processes.
  
• Prepare participants for the exam. 
  

Who Should Take this course ITIL® Foundation in Singapore.

• IT support and technical staff.
  
• Help Desk/support/operations staff.
  
• Support/Help Desk/technical services managers.
  
• Network support staff.
  
• Business Relationship Managers.
  

Course Outline:

• Introduction
  
• Service Management as a Practice Service
  
• The Service LifeCycle
  
• Service Strategy
  
• Service Design
  
• Service Transition
  
• Service Operation
  
• Continual Service Improvement
  
• Technology and Architecture
  
• Related Standards and Frameworks
  

ITIL® Foundation

At the end of the course, student will sit for the ITIL® Foundation exam in Singapore.

Those who managed to pass scoring 65% will be awarded ITIL® Foundation Certificate from LCS.

Pre-requisites

Accredited Foundation training is strongly recommended but not a prerequisite.

Training Duration:

Full-time: 3 weekdays or 3 Sats (9.30am - 5.30pm) 

Part-time: 6 sessions, twice or thrice a week (7pm to 10.00pm)

Training Methodology & Materials:

Three days / 6 sessions instructor-led course combining lectures, exercise and practical examples

Recommended Personal Study of 18hours

Maximum ratio of 25 students to one trainer but usual class size is kept below 12.

ITIL® Foundation Exam Syllabi

• Module Credt value=2
  
• Exam Type: 40 Multiple Choice Questions
  
• Exam Duration: 60 minutes.
  
• Supervised: Yes
  
• Open Book: No
  
• Passing Score: 65% or 29/40
  
• Marking Method: Only one option is correct and awarded a mark.
  
• Delivery: Paper-based or Computer-based. We conduct Computer-based Exams.
  

Rate this course:

Log in to submit

Comments