About this Course

This course satisfies the training requirements for certification as IRCA QMS 2000 auditor.

This course meets the International Register of Certificated Auditors Criteria,IRCA/2245.

This course equips delegates with knowledge and skills required to perform first, second and third party audit of management systems against ISO 9001, in accordance with ISO 19011.

Students who sucessfully complete this ISO 9000 Series auditor/lead auditor course certified by IRCA will satisfy the training requirements for initial certification as an IRCA QMS 2000 auditor. 

WHO SHOULD ATTEND

• Delegates with some understanding of the content, application, development and implementation of the ISO 9001 series of standards and who wish to subsequently practice as a QMS auditor.
  
• Management Representatives, internal Auditors, 2nd party & 3rd party auditors who are responsible to provide “value added” QMS audit to enable Continual Improvement.
  

Learning Objectives:

• Understand the purpose of a Quality Management System, the content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 and the application of the 8 Quality Management Principles.
  
• Correctly interpret the ISO 9001:2008 requirements and the assessment requirements.
  
• How to plan, prepare, perform and report QMS audits including ability to collect and analyze evidence, exercise objectivity and make decisions on the significance of observation made in accordance to relevant audit criteria.
  

Course Contents:

• Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9001 series of standards, the continuing development process of these standards and key ISO 9001 related concepts and terminology.
• The 8 Quality Management Principles, their applications and potential benefits.
• Explain the structures, purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 and the difference between auditable standards and guidance documents.
• Discuss and explain the requirements of the ISO 9001on a clause-by-clause basis use ISO 9004 and the 8 Quality Management Principles, where appropriate, for illustration and to enchance understanding. Differences between the 1994 and 2000 versions of the ISO 9001 will be discussed at the same time.
• Explain the benefits and approaches of documentation, circumstances of exlusion of the ISO 9001:2008 requirements and the Process-based Quality Management system Model.
• Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd party) and the differences between legal compliance and conformance with ISO standards.
• How to plan and prepare QMS audits based on the "Process Approach" including ability to develop and use Checklist and Matrix of Requirements and Process-based Audit Plan, using appopriate information gathered during the document review/stage 1 audit.
• How to Conduct, Report and Follow-up QMS audits based on the "Process Approach" including various Audit Methodology, Questioning Techniques, Roles and Responsibility in order to collect and analyze evidence, excercise objectivity and make decisions on the significance of observation made in accordance to relavant audit criteria.
• Outline IRCA Auditor Certification requirements.
• Local requirements, culture, practices or approaches to auditing and the application of ISO 9001, as appropriate for each country in which the course is being presented.
  

PRE-REQUISITE

a. Students are expected to have knowledge of the following quality management principles and concepts:

• The Plan, Do, Check, Act (PDCA) cycle.
  
• The relationship between quality management and customer satisfaction.
  
• Commonly used quality management terms and definitions and the 8 quality Principles as given in ISO 9000.
  
• The process approach used in quality management.
  
• The Model of a Process Based Quality Management System, the structureand content of ISO 9001.
  

b. Students are also required to have knowledge of the requirements of ISO 9001, which may be gained by completing an IRCA certified QMS Foundation Training Course, work experience, reading or equivalent.

Examination and Qualification:

An examination will be administered on the final day. The examination would cover the topics covered in the course and would last two hours. All the examination papers would be marked personally by the course tutor. The pass mark will be set at 70% and examination papers will be retained by IQCS.

Delegates Qualification:

All delegates who have successful passed the above courses have the opportunity to register as EMS auditor/lead auditor with the IQA-IRCA. (Note: for more information, please contact IRCA)

Malaysia - HRDF claimable subject to PSMB approval. Participants are advised to obtain approval before training.

Singapore - Participants are eligible to apply for SDF grant.

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