About this Course

Introduction

The Human Factors & Error Management (Refresher) course is an elementary course designed for Technicians & Operators working in the aerospace industry.

Course Title

Human Factors and Error Management (Refresher) course is a 1 day short course.

Industry Need

Employees who requires a refresher course in Human Factors that is applicable to an organisation.

Course Objectives

This is a 1 day course designed for employees who require refresher course in Human Factors. The depth of the course is designed for easy understanding of the topics.

Course Syllabus

The topics covered in the course are:

1. Introduction: The Need to Take Human Factors into Account, Incidents and Accidents, Attributable to Human Factors/Human Error, Murphy’s Law

2. Human Performance & Limitations: Human Performance as Part of the Maintenance Engineering System, Vision, Hearing, Information Processing, Claustrophobia, Physical Access and Fear of Heights

3. Social Psychology: The Social Environment, Responsibility: Individual & Group, Motivation & De-Motivation, Peer Pressure, Culture Issues, Team Working, Management, Supervision & Leadership, Maintenance Resource Management (MRM)

4. Factors Affecting Performance: Fitness & Health, Stress: Domestic & Work Related, Time Pressure & Deadlines, Workload – Overload and Underload, Sleep, Fatigue and Shift Work, Alcohol, Medication & Drug Abuse

5. Physical Environment: Noise, Fumes, Illumination, Climate and Temperature, Motion & Vibration, Confined Spaces, Working Environment

6. Tasks: Physical Work, Repetitive Tasks, Visual Inspection, Complex Systems

7. Communication: Within & Between Teams, Work Logging & Recording, Keeping Up-to-Date, Currency, Dissemination of Information

8. Human Error: Error models & Theories, Types of Error in Maintenance Tasks, Implications of Errors (i.e. Accidents), Avoiding & Managing Errors

9. Hazards in the Workplace: Recognising & Avoiding Hazards

Student – Lecturer Ratio

Theory:

The ratio of Lecturer to Students is 1:32 for theory classes.

Learning And Teaching Methods

All classes will be taught by lectures.

Admission Requirements

Ability to communicate in spoken and written English is required.

Graduation Requirements

Upon successful completion of courses. Participants will be awarded the ‘Certificate of Attendance’ by Air Transport Training College

Course Duration

Short course: 1 Day

Time: 9.00am to 5.00pm

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