About this Course

This course aims to equip first-time managers with practical tools and techniques in management. As a manager, you will find yourself not only accountable for yourself, but responsible for the management of others as well. Should you come across as friendly and approachable, but risk your subordinates taking advantage of your good nature? Or should you keep your distance and let them know whose boss? 

To be a competent manager, you have to be effective in various management functions. These include communication, planning, team building, handling conflict, decision making, managing performance and coaching others. You also need to adopt a systematic approach towards managing people. 

Through this course, you will have instant access to best practices and techniques of management. In addition, by working with other new managers participating in this course, you will get a unique opportunity to sharpen your managerial skills, update your knowledge and gain valuable insights into everyday management challenges.

This course is specifically designed and catered to newly appointed supervisors and managers with less than 3 years of managerial experience.

You will Learn:

Overview of Management

Get to know the roles and responsibilities of managers and how to motivate and gain the support of the various stakeholders.

Communication

Learn how to use appropriate verbal and nonverbal communication techniques especially in difficult situations. Get to know common barriers to communication and learn strategies to minimize problems resulting from miscommunication.

Planning and Goal Implementation

Recognize the importance of goal alignment to support business growth at the team and individual levels. Learn how to go beyond “SMART” goals.

Team Building

Learn how to build effective and cohesive teams. Get insight on how to enhance work flows and handle team dynamics.

Conflict Management and Decision Making

Pick up tools and techniques to effectively handle conflict so as to make timely and appropriate managerial decisions. Learn how to get to the root of the problem and to use creativity to generate ideas and solutions.

Performance Management

Explore the key principles associated with performance management. Learn techniques in motivating staff performance and addressing performance issues.

Coaching

Appreciate the value of coaching. Learn techniques in coaching and giving feedback, as well as to develop an action plan to address performance and development issues.

Course Duration: 2days

Quick Tip

Spend your first few months observing, learning the business and finding out more about the industry. Keep a log of everything you question. To know what's critical and what clutter, be humble and learn from those with institutional knowledge and memory. Take small steps instead of making extensive changes so as to minimize resistance and build rapport with your employees. You'll gradually develop your own management style and at the same time win the support of your employees.

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