About this Course

The Communication & Relationship Management module focuses on competencies and skills that are needed for clear and effective communication, as well as to influence and persuade others.

Course Brief

A 2-day workshop to help you enhance and sharpen your Communication skills such as Listening, Communicating and clarifying critical information at the workplace, handling difficult people, negotiation skills, etc.

The learning objectives are as follows:-

The ability to interact effectively at the workplace, so as to build better work relationships

The ability to be more flexible at communication so as to be able to adjust one’s style

The ability to negotiate and resolve conflicts, to achieve ‘win-win’ solutions

The ability to guide and lead others in the workplace

Course Outline

- Communication at the Workplace

- Being effective at communication in the work context—what does it mean?

- Rating your own personal effectiveness at workplace communication.

Essentials of Communication

- Do you use the right words? Do you sound right? Discovering what your voice says about you.

- Are your gestures and expressions aligned with your verbal context, or do they say something else?

- Learn powerful communication tactics.

Communication Profile

Discover your preferred manner of communication and its level of effectiveness. Developing tactics and strategies for communicating, influencing and motivating others.

Negotiation Skills

Find out the position from which you negotiate and understand why you’ve been losing or winning. Develop powerful negotiation skills, tactics and strategies by changing position, style and mindset. Learn to create win-win outcomes from proven, practical tactics.

Communication Role Plays

Learn by seeing yourself in guided role plays with useful critique and tips. Role Plays include:-

Receiving information and instructions

Giving information and instructions

Handling emotions and objections

Negotiating for Win-Win Outcomes

Handling Manipulation

Personal Action Plan

Put together your personal action plan for being more effective at communicating and building

valuable workplace relationships!

For Whom

- Support Staff

- Instructional Methodology

- Mini Lectures

- Games & Simulations

- Group Interaction & Discussions

- Case Studies - External & In-House

- Continued Access & Learning

- Competency Measurement Tools

- Pre- & Post– Tests

- Worked Examples

- Practical Tests

At the end of the workshop, participants should be able to understand the impact of culture influences at the workplace and the impact of team members' contributions towards organizational, departmental and team goals.

- Receive and clarify information.

- Co-operate and network based on information.

- Deliver excellent customer service according to ITE’s Service Standards.

- Negotiate effectively to establish and build teamwork and workplace relationship.

- Guide and lead others in the workplace at an operational level.

Duration

2 Days (16Hrs)

Fees: $480 (includes lunch, 2 breaks at a downtown 4-star hotel)

SDF: $256 & $176 (for those above & below 40 years of age)

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