Coach for Service Performance

  

About this Course

COACH FOR SERVICE PERFORMANCE The healthcare sector is a dynamic one – with service performance being a key contributor to service quality. Service delivery is dependent on the service staff interacting with the patient and his family. As a service leader, coaching is an essential skill. This module focuses on the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.

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