About this Course

The Balanced Scorecard is both attractive and deceptive in its simplicity. The four perspectives of Financials, Customer, Internal Processes and Learning & Growth provides a structured framework to identify and measure performance.

But it is successful deployment requires a deeper understanding of the nuances and underlying complexities that derail many implementation plans. Get an in-depth understanding of the Balanced Scorecard to help you successfully navigate the delicate path to effective implementation of the concepts by attending our two-day training programme.

Our programmes are facilitated by experienced senior consultants with many years of implementing learning and organisation development strategies across multiple industries.

Objectives

Upon completion of this workshop, participants will be able to;

• Understand the four perspectives of the Balanced Scorecard, i.e.
  
• The Financial Performance perspective for financial stewardship
  
• The Internal Business Process perspective for organisation efficiency
  
• The Learning and Growth perspective to drive continuous learning and innovation
  
• Learn to use the Balanced Scorecard Framework to establish a holistic set of KPI’s for organisation development to be mission and vision driven, not just financial driven.
  
• Learn how Strategy Maps can be used to tell a story of how value is created throughout the organisation
  
• Learn to overcome common derailers of a successful Balanced Scorecard implementation
  

Target Audience

• General Managers, Directors, Head of Business Units
  
• Human Resource Leaders
  
• Learning and Organisation Development Leaders
  
• Senior Leadership Teams
  
• Key Personnel involved in performance measurement
  

Duration

Two days

Curriculum

Background to Performance Management and the Balanced Scorecard

Developing the Balanced Scorecard

• The Four Perspectives 
  

Connecting the Four Perspectives

• The Strategy Map
  

Operationalising the Four Perspectives

• Expanding the Strategy Map
  
• From Strategic Themes to Operational Initiatives
  

Case Study Review

• Learning and Benchmarking how others do it
  

Bringing the Balanced Scorecard to Life

• Building a Balanced Scorecard for your Company
  

Communication and Stakeholder Engagement

Sustaining a Successful Balanced Scorecard

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