Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Information and Communications
Upon completion of this unit, participants will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build
Provider: SSA CONSULTING GROUP PTE. LTD.
Perform Advanced Presentation Functions
Perform Advanced Spreadsheet Functions - using Microsoft Excel 2010
Perform Image Editing Functions (Gimp - 24 hrs) (ICDL Certification Module: Image Editing)
Perform Project Planning Functions (Openproj – 16 hrs) (ICDL Certification Module: Project Planning)
Perform Spreadsheet Functions - Using Microsoft Excel 2013
Use Computer and Manage Files
Perform Advanced Word Processing Functions
Perform Presentation Functions
Perform Spreadsheet Functions
Perform Web Editing Functions (Adobe Dreamweaver - 24 hrs) (ICDL Certification Module: Web Editing)
On completion of this unit, participants will have an understanding of Knowledge Management concepts, its role in an organisation and how ICT tools are used in Knowledge Management. The skills include using relevant ICT tools Knowledge Management and to resolve related problems.