Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Administration
COURSE OUTLINE FOR EFFECTIVE BUSINESS WRITING Understanding the three-step writing process. Analysing your purpose and audience. Composing your message. Using Standard English. Controlling your style and tone. Achieving effective writing. Using the right techniques to package the appearance of your writing
Provider: GIL CONSULTANCY PTE. LTD.
COURSE OUTLINE FOR WRITING EMAILS FOR PROFESSIONAL COMMUNICATIONS Understanding the purpose of writing and how the audience can shape the way one writes The different structures for organizing emails Using contemporary language for emails Choosing a style that suits the audience and the context Clarifying common language errors found in emails Laying out the emails correctly and professionally Tip...
COURSE OUTLINE FOR TELEPHONE SKILLS FOR SERVICE PROFESSIONALS Introduction: Communicating Positively. Developing your communication skills in the telephone handling process. Handling incoming Calls. Making outgoing calls to request for information. Leaving message in answering machines.