1. Home
  2. Course
  3. Telephone Etiquette & Techniques on Handling Difficult Callers

Telephone Etiquette & Techniques on Handling Difficult Callers

  

About this Course

Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.

Rate this course:

Comments

Course Rating

  • /5 from users

Course Enquiry

Course Info

Similar Courses Provided By Other Providers

  • Managing Expectations of Internal and External Customers

    Customer Service  

    Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this.But is there good news? Absolutely. Whilst hurdles may appear in-surmountable there are time tested strategies, techniques and skill that are learnable, to win at t...

    Provider: Management Development Institute of Singapore (MDIS)

  • WSQ Coach for Service Performance

    Customer Service  

    This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.Course ObjectivesAt the end of the programme, participants will be able to:• ...

    Provider: NEXT U PTE. LTD.

  • WSQ Establish Relationships for Customer Confidence

    Customer Service  

    Customer confidence stems from every relationship with the service provider. This aims to equip individuals in a supervisory role to develop knowledge in the organisation's products and service offerings that will enable them to build rapport with customers. Participants will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities and service cha...

    Provider: NEXT U PTE. LTD.

  • Customer Care Excellence through Professional Phone Etiquette

    Customer Service  

    Frustrated and burnt out trying to put on another smile for the never satisfied customer?Is service excellence all about pleasing the customer who only seems to want things his way? Isn’t there a way to get customers and keep them for life without reading off a standard operating procedure? How can one manage difficult situations confidently instead of getting run down by the customer each time?...

    Provider: Management Development Institute of Singapore (MDIS)

  • Complaint Handling and Service Recovery

    Customer Service  

    What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and earning their loyal...

    Provider: NEXT U PTE. LTD.